Customer Solutions: Modified Operational Status


Customer Solutions Center


Our Customer Solutions Center is centrally located in Birmingham, Alabama to serve our valued Coca-Cola UNITED customers across seven Southeastern states.

Due to current inclement weather conditions, which potentially subject our associates to hazardous or unsafe situations, our offices are closed.

Our inclement weather processes are in place to enable continued service to our customers, in spite of these conditions.  Services include the collection and processing of product orders and service requests placed by our valued customers.

Due to the high volume of calls, there is an increased wait time.

To help alleviate this issue for our customers, please utilize the email for all orders and  Our team of agents continue to process all orders submitted during this time.

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Please note, conditions may require modifications to a local bottler’s operational status and could alter standard delivery schedules.  Modifications to the operational status of our local bottler(s) are at the discretion of our company’s corporate and local leadership for the safety of our associates. 

As always, our local markets will continue to seek safe and efficient solutions to serve the needs of our valued customers and consumers.